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Job Coach ID #2005
Job Coach Bilingual ID #2004


 



Employer: New Haven Works, Inc. Location: New Haven, CT

Job Title: Job Coach [Job ID: #2005]

Job Type: Full-time; Regular; Non-Exempt 

Compensation: $20.51/hour plus benefits

Availability: April 1, 2020

 

New Haven Works, Inc., a nonprofit in New Haven, CT.  New Haven Works provides job placement assistance to New Haven residents, ensures that local employers have access to qualified candidates, and is a resource to the workforce development community of South Central Connecticut. New Haven Works seeks to build a middle class in an urban center and improve economic stability in all New Haven communities by providing employers with a qualified workforce and connecting New Haven residents to good jobs.

Position Summary:

The Job Coach reports to the Staff and Program Manager and provides comprehensive case management for approximately 200 active New Haven Works members, in alignment with organizational policies/practices and participating employers’ expectations. They will work with staff to provide case management for applicants, referred candidates and placements; implement member programming; communicate with employers and service providers; and ensure the accuracy of individual caseload data for performance measurements.

Essential Duties and Responsibilities:

  • Coordinate with New Haven Works staff to identify opportunities for internships, on- the-job training, and permanent/temporary jobs and to interpret the necessary skills and qualifications for job descriptions and postings;
  • Provide assessment, matching, preparation and tracking of New Haven Works candidates for applications to job postings (e.g. skills & work experience assessment, pre-employment screening, resume feedback);
  • Develop career plans and prepare New Haven Works candidates for job applications, interviews, and networking events with local employers;
  • Provide referrals to local service providers to overcome barriers to employment;
  • Develop employment retention plans with members, employers, and New Haven Works staff;
  • Maintain accurate paper and computer files on participants with all required documentation necessary for case management and funding reporting requirements;
  • Communicate occasionally with employer human resources personnel about job postings and New Haven Works candidates; and
  • Perform other duties as necessary to meet program outcomes

Required Qualifications and Skills:

  • Bachelor’s Degree majoring in Human Services, Education, Business Management or related Social Science fields; or 3+ years of job recruitment/placement, career counseling, case management, human resources, or related experience;
  • Demonstrated excellent customer service skills;
  • Excellent written and verbal communication skills and the ability to effectively present nuanced information with clarity and confidence;
  • Proficiency in MS Word, MS Excel, Gmail and other Google applications;
  • Demonstrated efficacy working as part of a team in a fast-paced environment;
  • Outgoing personality with the ability to work well with the general public and a commitment to assisting New Haven residents from diverse backgrounds achieve professional success;
  • City of New Haven resident or willingness to move to New Haven within six months of employment; and
  • Ability to work some Saturdays and evenings

Preferred Qualifications and Skills:

  • Familiarity with CRM or other database platforms
  • Knowledge of regional social services resources
  • Bilingual English/Spanish fluency;

Application Instructions:

New Haven Works is an equal opportunity employer. Interested candidates should submit their resume and cover letter to hiring@newhavenworkspipeline.org.

 





 

Employer: New Haven Works, Inc. Location: New Haven, CT

Job Title: Job Coach - Bilingual [Job ID: #2004]

Job Type: Full-time; Regular; Non-Exempt 

Compensation: $21/hour plus benefits

Availability: April 1, 2020

 

New Haven Works, Inc., a nonprofit in New Haven, CT.  New Haven Works provides job placement assistance to New Haven residents, ensures that local employers have access to qualified candidates, and is a resource to the workforce development community of South Central Connecticut. New Haven Works seeks to build a middle class in an urban center and improve economic stability in all New Haven communities by providing employers with a qualified workforce and connecting New Haven residents to good jobs.

Position Summary:

The Job Coach reports to the Staff and Program Manager and provides comprehensive case management for approximately 200 active New Haven Works members, in alignment with organizational policies/practices and participating employers’ expectations. They will work with staff to provide case management for applicants, referred candidates and placements; implement member programming; communicate with employers and service providers; and ensure the accuracy of individual caseload data for performance measurements.

Essential Duties and Responsibilities:

  • Coordinate with New Haven Works staff to identify opportunities for internships, on- the-job training, and permanent/temporary jobs and to interpret the necessary skills and qualifications for job descriptions and postings;
  • Provide assessment, matching, preparation and tracking of New Haven Works candidates for applications to job postings (e.g. skills & work experience assessment, pre-employment screening, resume feedback);
  • Develop career plans and prepare New Haven Works candidates for job applications, interviews, and networking events with local employers;
  • Provide referrals to local service providers to overcome barriers to employment;
  • Develop employment retention plans with members, employers, and New Haven Works staff;
  • Maintain accurate paper and computer files on participants with all required documentation necessary for case management and funding reporting requirements;
  • Communicate occasionally with employer human resources personnel about job postings and New Haven Works candidates; and
  • Perform other duties as necessary to meet program outcomes

Required Qualifications and Skills:

  • Bachelor’s Degree majoring in Human Services, Education, Business Management or related Social Science fields; or 3+ years of job recruitment/placement, career counseling, case management, human resources, or related experience;
  • Bilingual English/Spanish fluency;
  • Demonstrated excellent customer service skills;
  • Excellent written and verbal communication skills and the ability to effectively present nuanced information with clarity and confidence;
  • Proficiency in MS Word, MS Excel, Gmail and other Google applications;
  • Demonstrated efficacy working as part of a team in a fast-paced environment;
  • Outgoing personality with the ability to work well with the general public and a commitment to assisting New Haven residents from diverse backgrounds achieve professional success;
  • City of New Haven resident or willingness to move to New Haven within six months of employment; and
  • Ability to work some Saturdays and evenings

Preferred Qualifications and Skills:

  • Familiarity with CRM or other database platforms
  • Knowledge of regional social services resources

Application Instructions:

New Haven Works is an equal opportunity employer. Interested candidates should submit their resume and cover letter to hiring@newhavenworkspipeline.org.